Service Booking Form

Service Booking Form






  • (PPC invoice number or your suppliers invoice)
  • Service Charges – Important Please Read
    All charged services will be charged and additional sundry cleaning supplies of $ 30 Ex GST

    All charges quoted are Return to Base charges, onsite costs apply if required.


  • ADDITIONAL CALL OUT CHARGE BASED ON ZONE


    ZONE 1 – Greater Metro $ 100 (Ex GST)
    ZONE 2 – Serviceable Regional Centres $ 300 (Ex GST)
    ZONE 3 – Other Areas $POA (Ex GST)
    Zone as defined by PPC, call to confirm
    Zone 2 and 3 rates may be negotiated based
    on PPC being able to book additional work at the

    time of the required service.


    Parking Fees may result in an additional charge at cost.


    SERVICE CHARGES


    HOURLY WORK RATE @ $160/Hour EX GST

    Minimum 1 hour + 30 min increments

  • Service Booking Conditions

    • Printers sent in for testing without a ribbon will attract a charge for one ribbon.
    • Jobs will be completed without consultation if the total service and hardware cost is < $250 unless otherwise specified.
    • Quotes (requiring equipment inspection) unless notified in advance will be charged at $160 (+call out if onsite) if job does not proceed.
    • Estimates can be provided free of charge based on accurate fault description and sample cards.
    • PPC is not responsible for damage caused by improper packaging, please use original package.
      If you do not have the original packaging, PPC can supply this to you. Please contact your nearest PPC office for more details.
    • PPC reserve the right to repack goods in suitable boxes and charge a $150 deposit, refundable on box return.
    • PPC will not be responsible for damage during transit in any direction.
    • Consumables used during repair will be charged at cost (typically $30 Ex GST).
    • The customer is responsible for freight both ways on machines that are out of warranty.
    • Jobs must be cancelled 8 hours prior to technicians arrival or full call out fee will be charged.
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